The 100% Re-Clean Guarantee 🛡️
Effective October 2, 2026
If we missed a spot, we come back and make it right — free. No arguing, no forms, no “send it to corporate.” This page is the whole deal, including the fine print, written so an actual human can read it.
The promise
Every visit is a full, grid-pattern sweep of the serviced areas. If you find waste we should have picked up, tell us and we'll return to re-clean the missed areas at no charge — the same day when our route allows, and within 48 hours at the latest. If we can't get back to you within 48 hours, that visit's service fee is credited to your account instead. Either way, you don't pay for work that wasn't done right.
The 24-hour window
Claims must be reported within 24 hours of the visit's completion (the timestamp on your completion photos). After 24 hours the guarantee for that visit expires — not because we stop caring, but because the residents of your yard keep, well, contributing, and after a day there's no fair way to tell a missed pile from a fresh deposit. Report fast and we'll move fast.
How to claim
Open the visit link from your completion text and use the chat — it goes straight to our team with that visit's photos and route already attached, so there's nothing to explain twice. You can attach a quick photo of what we missed right in the chat; it helps us route the right fix (and coach the tech), but it isn't required.
What's covered
- Waste present at service time in the areas your plan covers (standard service is the back yard; the front yard when you have the front-yard add-on).
- Areas our technician could actually reach during the visit.
What's not covered
- New deposits after the visit. Your completion photos are time-stamped; we compare in good faith.
- Areas we couldn't access — locked sections, blocked gates, construction zones, or areas an unsecured dog kept us out of.
- Heavily overgrown lawns. Grass taller than ~6 inches hides waste from any honest sweep — we'll still do our best, but the guarantee needs a mowable baseline.
- Areas outside your plan (e.g. the front yard without the add-on, or acreage beyond a standard residential yard).
- Visits that didn't happen. Skipped or missed visits are never charged in the first place — this guarantee covers the quality of completed visits.
The remedy, precisely
- One free re-clean of the missed areas per visit, scheduled same-day where possible and within 48 hours otherwise.
- If we can't return within 48 hours: the visit's service fee is credited to your account automatically.
- Re-cleans cover the miss — they aren't a second full service, and add-ons aren't re-performed unless they were the thing we missed.
Keeping it fair
We honor claims in good faith and expect the same. Every visit ends with time-stamped photos, and our techs' pay is never docked for a legitimate re-clean — so there's no incentive for anyone to argue with you. If an account shows a pattern of claims that don't match the photo record, we may ask for photos with future claims or, in rare cases, part ways as politely as we know how.
Changes
If we ever change these terms, the version on this page at the time of your visit is the one that applies to it.
Questions about a specific visit? The fastest path is the chat on your visit page — it goes straight to a human who can see your photos and your route.