SMS Terms & Conditions

Captain Scoop text-message program · Last updated September 27, 2026

Program description

When you opt in to text updates from Captain Scoop, we send service messages about your pet-waste-removal subscription: upcoming-visit reminders, technician arrival and completion notices (including a link to your gate photo), missed-visit and reschedule notices, and account or billing alerts.

Message frequency

Message frequency varies with your service plan — typically 1–3 messages per service visit (for example, one reminder and one completion notice per weekly visit), plus occasional account alerts.

Fees

Message and data rates may apply according to your mobile carrier plan. Captain Scoop does not charge for text messages.

Opting out

Reply STOP to any message to unsubscribe. You will receive one final confirmation message. You can re-subscribe from your member portal or by replying START.

Help

Reply HELP to any message, or contact hello@capnscoop.com.

Consent

Consent to receive text messages is given during signup by checking the “Yes — text me service updates” box and is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information — mobile opt-in data is never shared with or sold to third parties.